downloadWhy can't I download this file?
If you have not updated to iOS 14 as of yet, please try the following before upgrading:
Designed for business, Citrix Files is a file manager that offers secure data sharing and storage, customizable usage and settings, award-winning customer service and tools that allow you to collaborate more easily and get your work done from any device — any time, anywhere. With your Citrix Files account and app, you can. How to use Citrix SSO app from your iOS device August 21, 2019 Install the Citrix SSO app from App Store. After installing the app, first time you must create a connection to Citrix Gateway by adding the server.
- Citrix Endpoint Management
Symptoms or Error
After Upgrading to iOS14 and opening MDX Wrapped Apps or Citrix Secure Mail/Hub/Web Displays - 'Compliance Error - Your device is out of compliance. Please contact your administrator. MDX Encryption is not supported beyond iOS 13. Please reinstall the app.'
Solution
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The solution at this time is to reinstall the Productivity App or MDX Wrapped App that is affected.If you have not updated to iOS 14 as of yet, please try the following before upgrading: Ios Citrix Workspace App
- Restart the Productivity Apps (Secure Mail, Secure Hub, Secure Web, QuickEdit) or MDX Wrapped App before updating to iOS 14
Problem Cause
In the event the app data did not migrate to Platform Encryptionbefore updating to iOS 14, this issue will be encountered. There is no support for migration of this data after the upgrade if MDX Encryption is in use.
MDX Encryption went End of Life on September 1st 2020.
MDX Encryption went End of Life on September 1st 2020.
Additional Resources
Cannot install wrapped apps in iOS14 devices if apps were wrapped with Citrix MDX Service